Refund policy

Get Fish Marine Return Policy

1.0 Eligibility for Returns

1.1

This Return Policy applies only to non-warranty returns of Get Fish Marine–branded marine display products ("Display" or "Product").

1.2

Warranty-related concerns are handled separately under the Get Fish Marine Limited Warranty.

1.3

To be eligible for return, the Product must:

• Be in new, unused condition.
• Not have been installed, mounted, wired, configured, or used on the water.
• Include all original accessories, packaging, documentation, foam inserts, and protective materials.
• Be free from damage, wear, scratches, or signs of handling beyond reasonable inspection.

1.4

Return requests must be initiated within seven (7) calendar days of the delivery date. Requests submitted after this period will not be accepted.

1.5

Proof of purchase from Get Fish Marine or an authorized reseller is required.

2.0 Return Authorization

2.1

All returns require a Return Merchandise Authorization ("RMA") number prior to shipment.

2.2

Returns received without an approved RMA may be refused.

2.3

The RMA is valid for seven (7) calendar days from the date of issuance. Products not received within this period may be refused.

3.0 Non-Returnable Conditions

3.1

Products are not eligible for return if they have been:

• Installed or mounted in a boat, vehicle, or other structure.
• Connected to power, HDMI, USB, networking, sonar, or other equipment as part of an installation.
• Configured, programmed, reformatted, or modified.
• Used on the water.
• Altered from their original condition.

3.2

Products showing evidence of installation, mounting hardware marks, cable routing, wiring, modification, misuse, environmental exposure, or physical damage may be refused and returned to the customer at the customer's expense.

3.3

Custom-configured, special-order, personalized, reformatted, clearance, blemished, or made-to-order Products are not eligible for return.

4.0 Restocking Fee

4.1

All approved non-defective returns are subject to a twenty-five percent (25%) restocking fee based on the original purchase price.

4.2

The restocking fee covers inspection, testing, administrative processing, credit card processing fees, repackaging, and loss of resale value.

4.3

The restocking fee will be deducted from the refund amount.

5.0 Shipping Responsibility

5.1

The customer is responsible for all shipping costs associated with returning the Product.

5.2

Original outbound shipping charges are non-refundable.

5.3

Products must be returned in their original packaging, including all original foam inserts, protective materials, accessories, and documentation.

5.4

Returns received without the original packaging are not eligible for refund and may be refused or returned to the customer at the customer's expense.

5.5

The customer is responsible for ensuring the Product is adequately protected during return shipment. Get Fish Marine is not responsible for products lost or damaged during return transit.

6.0 Refunds

6.1

Refunds will be issued only after inspection and approval of the returned Product.

6.2

Approved refunds will be issued to the original payment method within seven (7) business days.

6.3

Refunds will be reduced by:

• The 25% restocking fee.
• Any applicable refurbishment, cleaning, repair, replacement packaging, or damage-related charges.

6.4

Get Fish Marine reserves the right to refuse any return that does not comply with this policy.

7.0 Purpose of This Policy

7.1

This return policy is intended to allow customers to correct ordering mistakes prior to installation.

7.2

Get Fish Marine products are not sold on a trial basis. Products that have been installed, mounted, wired, configured, used on the water, or otherwise integrated into a vessel are not eligible for return except as specifically covered under the Get Fish Marine Limited Warranty.